Return and Refund Policy

We strive to ensure that our customers are fully satisfied with every purchase. Please read our return and refund policy carefully before placing your order.

1. Eligibility for Returns

• Returns are accepted within 15 days from the date of delivery.
• Only items in their original condition, unused, and with all packaging and tags intact are eligible for return.
• Customized, personalized, or made-to-order items are non-returnable unless damaged or defective.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please contact our customer support within 7 days of delivery.
• Provide photographic evidence of the damage or defect to help us process your request quickly.

3. Non-Returnable Items

• Items that have been used, washed, or altered in any way.
• Items purchased on sale or clearance (unless defective).
• Gift cards and downloadable products (if any).

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping costs are non-refundable except in cases where the product is damaged, defective, or incorrect.

5. Exchange Policy

• Exchanges are possible only for defective or damaged items.
• Please contact our customer support to arrange an exchange.

6. How to Return

• Contact our customer support to initiate a return.
• Package the item securely in its original packaging, including all accessories and documentation.
• Use a reliable shipping method to return the product. Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Contact Customer Support

• For any questions, concerns, or assistance with returns or refunds, our customer support team is available to help.